Arctic Team


Payment Gateway / Net Banking Disclaimer

  • The Payment Gateway Service is being provided to users so as to facilitate online payment. By using these services of payment Gateway, users expressly agree that use of this online payment service is entirely at their own risk and cost.
  • We take pride to share here with you, Arctic Cool Sales & Service Pvt. Ltd., was awarded ISO 9001:2015 certification for our continuous process of Quality Management System and demonstration of our ability to consistently provide Products that meets Customer’s requirements and always aims to enhance customer satisfaction through effective application of the system, including processes for continual improvement and assurance of conformity to customer.

Refund and Return Policy

  • There will not be any Return of Air-conditioners / Spare Parts / Services, for which users have transferred the amount.
  • In case of any damaged goods at the time of delivery, will be replaced after thorough inspection from our technical team.
  • In case of refund against cancellation of AMC’s please refer terms and conditions mentioned in the service contract form.
  • In case of excess amount paid / transferred to us, if found, shall be refunded to the same account from which the payment has been received.

Failed and Fraudulent Transaction

  • ARCTIC has no role in failed transactions and fraudulent use of Payment Gateway in any manner. Users will be solely responsible for using Credit / Debit Card, Net Banking, UPI etc.
  • Any attempt for fraudulent transaction will attract action as per service rules and relevant section of Indian Penal Code (IPC).
  • Payment Gateway Service provider shall be entitled to recover the amount of transaction or take any legal action for recovery of cost / penalty or any punitive measures, in case of any fraudulent method used by users.

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