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    ARCTIC is committed to continuously improve and develop its technical expertise, experience and staff in order to set and meet standards that demand quality and consistency in every job we do for our customer. The introduction of a management quality system is only one step along this path. Our aim is to provide our customer with the best possible solution & services at all times, to this we have also established a well organized call out service that enables us to assist all our customer with all their needs a day, all the year around. Therefore our message to our customer is short: "YOUR COMFORT IS OUR CONCERN."

    Our Moto: Safety, Quality, Discipline, Productivity linked with high salary, Teamwork

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    About us


    ARCTIC is a company and was formed in 1998 with our core business centered on sales, Installation, Preventive services and corrective maintenance in the field of air-conditioning. We have been able to compete successfully in the market and expand our business spectacularly to a wide circle of reputable companies and private clients on the basis of our four pillars.

    • Quality Products
    • Technical Expertise
    • Reasonable Pricing
    • Customer satisfaction

    The Company's strategy is to focus on the global air-conditioning equipments. Sales, Equipments installation, Contracting, Servicing and Repairs. The company has grown, and expects to continue to grow, through expansion of its current business, product sales, goodwill on customer satisfaction, establishment of joint ventures with Architects and Consultants in the HVAC & R Industry. Today we employ qualified and experienced Managers, Supervisors, Engineers & Technicians. It is one of our declared aims to further take on and train young peoples. Our Office located in Prabhadevi and Bhandup from where we operate and direct our daily operations.

    We take pride to share here with you, Arctic Cool Sales & Service Pvt. Ltd., was awarded ISO 9001:2008 certification for our continuous process of quality management and demonstration of our ability to consistently provide Products that meets Customer’s requirements and always aims to enhance customer satisfaction through effective application of the system, including processes for continual improvement and assurance of conformity to customer.

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    Mr. Prasad G. Tonse is the Founder of ARCTIC Team. Graduated in Mumbai University in 1992.He Has 23 Years of Field Experience in Service / Sales and designing of Air-conditioning equipments. The steady and fast growth of ARCTIC has been because of his vision. We are sure ARCTIC will definitely share the top position in air-condition field as Business partner with top ranking Indian and multi national companies.

    The foundation for the first step in this industry was laid down in 1989, where he was leading Servicing & contracting company for air-conditioning products. Today, ARCTIC is a group of knowledge based, technology driven specializing in air-condition products and technologies with 'desiccant at the core in relation to air. Our company with technical support of Indian, Japanese, Korean and American companies deals with products based on the latest in world technology for the domestic and commercial air- conditioning market.

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    Business Partners

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    • For Comprehensive Maintenance Contracts, all the units will have to be examined and repaired at the owner's cost. This is not applicable for units which are already under our contract.
    • The charges mentioned in this contract are payable in full and in advance. The contract will come in effect only after receipt of full payment.
    • Comprehensive Maintenance Contract:
      * As stipulated in the contract, we shall provide routine services on periodic intervals during the contractual period.
      * The B.D.S. would be given at the most appropriate time and will be at our discretion.
      * All spares shall be changed/replaced/repaired free of cost under the contract.
      * Any plastic parts like front Grill, Filter, remote control, electronic PCB and sheet metal parts like Outer casing, Base tray etc. are not a part of this contract. Any repairs/replacement of such parts will be chargeable.
    • Ordinary Maintenance Contract:
      * As stipulated in the contract, we shall provide routine services on periodic intervals during the contractual period.
      * If for whatsoever reason, extra B.D.S. is required, the same will be charged extra at the prevailing time.
      * The B.D.S. would be given at the most appropriate time and will be at our discretion.
    • It will be our constant effort to ensure a prompt service is given to all our clients. However we shall not be liable for any consequential damage loss due to delay/failure on our part to render the services.
    • We shall not be liable for any breakdown or delay or delay in carrying out any obligations as this contract including servicing/repairing of the units as result of strike, lock out, industrial / labour disturbance, fire/accidental damages, any act of god or any restrictions imposed by the government, riots, war or condition arising from any similar causes beyond our control.
    • Cleaning the air filter must be done regularly every week by the customer.
    • All the complaints and break downs will be attended promptly. The service technicians shall take utmost care while carrying out their job. We shall not be responsible for any direct in-direct damage caused during the service/breakdown call.
    • All the electrical faults outside the units will have to be attended by the customer.
    • The contract can be terminated by us before completion of the contract period, by paying the pro-rata amount for the unexpired full months. If the customer wishes to terminate the contract, we shall pay the refund on pro-rata basis after deducting the cancellation charges of 10% of the contract amount for the unexpired period.
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    • Q) How does an air conditioner work?

    An air conditioner seems as if it cools your home's air, but it actually makes your home less warm by removing heat from the indoor air and transferring that heat to the outdoor air.

    Heat is extracted from the home by passing indoor air across a refrigerant coil in the indoor unit. Refrigerant lines then carry the heat to the outdoor unit, where it is released into the outside air. The cooling cycle continues until the indoor temperature reaches the thermostat setting.

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    • Q) What is a heat pump?

    A heat pump is an all-in-one heating and air conditioning system that works year-round to keep you comfortable.

    During warmer months, a heat pump works as a normal air conditioner. It extracts heat from inside the home and transfers it to the outdoor air. In colder weather, however, the process reverses the unit collects heat from the outdoor air and transferring it inside your home.

    Even when the air outside feels extremely cold, the air still contains some heat. The heat pump pulls the heat from this cold outdoor air and sends it inside to warm your home. When there's not enough heat in the outside air to meet the demand of the thermostat setting, an electric heater supplements the outdoor air to warm the home. Extremely efficient, this process produces two to three times more heat than the energy it uses.

    Also, a heat pump can be an effective add-on option to use in conjunction with an existing gas furnace. With this dual-fuel option, the two systems share the heating load, but never function at the same time. Each system operates when it is most cost effective. The heat pump will be the primary heating and cooling system. However, when the temperature drops below the heat pump's ability to operate as efficiently as the gas furnace, the gas furnace will take over until the temperature rises enough for the heat pump to operate more efficiently.

    To learn if a dual-fuel system is right for your home, contact your local Arctic Cool dealer.

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    • Q) Why is my system freezing up?
    There are several factors that can cause system freezing. Most need to be corrected by your local Arctic Cool Dealer.
    One thing you can do to prevent or correct this problem is to make sure the filter is clean or replaced. You can check to see if airflow is restricted.
    Dirty filter
    After replacing or cleaning the filter, you can speed up the thawing process by turning the system off and turning on the fan. If you have a heat pump system, you can try turning the system to heating mode until the ice has melted. After the ice has melted, switch the system settings back to normal. If the system refreezes, contact your local Arctic Cool to correct the problem.
    Low refrigerant
    In some cases, freezing is caused by a leak in the refrigerant lines. Weak solder joints, friction from piping rubbing or vibrating against an object, open valves or loose fittings are all factors that can cause leaks. When determining whether to have the system repaired or replaced, the age of the system and the nature and location of the leak are important considerations.
    Dirty evaporator coil
    Over time, the evaporator coil will become dirty. When this happens, you will begin to lose airflow, slowly enough that you probably would not realize it until it freezes up or cooling performance is compromised. At this point, you will need to contact your local Arctic Cool Dealer to correct the problem.
    Defective blower motor or relay
    A blower motor not running at the proper speed or not running at all is another factor that can cause freezing. Motor operation may be intermittent, starting at full speed and slowing down after it heats up. Or, a relay could cause it to start one time and not the next. In either case, you will need to contact your local Arctic Cool Dealer to correct the problem.
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    • Q) What is variable speed technology and how does it apply to air conditioners?
    "Variable speed" refers to the fan motor inside the air handler the indoor part of an air conditioner that moves cooled or heated air throughout the ductwork of your home. An air handler is usually a furnace or a blower coil.
    Unlike conventional single-speed motors, a variable speed motor runs at a wide range of speeds to precisely control of heated and cooled air throughout the home. Better airflow control has several benefits:
    Electrical efficiency
    Variable speed motors can actually save you money on your energy bills, as they consume less electricity than standard motors. Cooling efficiency Variable speed technology also means you will gain air conditioning efficiency or SEER.
    Variable speed motors are excellent for zoning, which allows you to customize your comfort in different areas of your home and control your energy bills.
    Air quality
    A variable speed motor can also help clean the air in your home. When the fan is in constant operation (indicated by the "Fan" setting on your thermostat), the motor will continue to slowly circulate air, allowing filters to capture more contaminants.
    Humidity control
    A variable speed motor combined with a SignatureStat Home Comfort Control allows you to control the amount of humidity in your home for improved indoor air quality and comfort. 
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    • Q) When replacing the outdoor unit, should the indoor unit also be replaced?
    The answer is most likely YES, but this is mainly due to four main reasons:
    1. Matched system design
    All outdoor cooling units are specifically designed to work with matched indoor units for optimum efficiency and performance. Air conditioner and heat pumps may "work" with other indoor units, but the result is a definite compromise in overall system performance.
    2. Design advances
    In recent years, indoor blower coil units have undergone numerous design advances especially in the areas of air handling performance, filtering efficiency and operating sound levels. A new outdoor unit will also include the latest design advances.
    3. Higher cooling and heating efficiency
    The cooling and/or heating efficiency rating assigned to a given air conditioner or heat pump is based on matched system performance. While you may gain higher efficiency by replacing only the outdoor unit, the efficiency levels (and savings) will not be as high as with a matched system.
    4. Equipment age
    If an air conditioner or heat pump outdoor unit is 10 years old and needs to be replaced, the indoor unit is just as old and has been subjected to the same amount of wear and tear. Replacing both units means you won't have to replace the indoor unit in a short time you'll have years of service from both units.
    5. New warranty
    A new unit also gives you a new product warranty. Replacing the indoor unit at the same time as the outdoor unit gives you added peace of mind, knowing the new warranty covers the entire system.
    6. Cost savings
    At first, replacing only an air conditioner or heat pump outdoor unit may appear to be a bargain. That is, until you consider the lower efficiency, decreased reliability and high cost of ownership associated with single-unit replacement. It may cost more to replace an entire system, but this gives you more efficiency, reliability and comfort.
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    • Q) What do all those air conditioner and heat pump ratings mean?
    SEER (Seasonal Energy Efficiency Ratio) is a system for rating the efficiency of cooling equipment. The higher the SEER rating, the less your unit will cost to operate.
    HSPF (Heating Seasonal Performance Factor) is a measurement similar to SEER, but it measures the efficiency of the heating portion of a heat pump 
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    • Q) Why should I zone my house?
    A zoning system is designed for the many ways you use your home. Maybe you're caught up in family "thermostat wars?" Or perhaps you have unoccupied areas that do not need conditioning? A Arctic Cool system allows you to divide your home into separate areas, giving you the comfort and control you've always wanted.
    The main benefits of residential zoning are:
    Zoning meets the specific temperature and airflow requirements of one area, without affecting other areas.
    A properly designed zoning system can save you Thousands of Rupees in energy costs each year.
    Zoning divides the home into different areas and comfort into different levels, giving you more choices and control than ever before.
    Quiet Performance
    When integrated with variable speed and/or two-stage HVAC systems, zoning allows your heating and cooling equipment to deliver peak performance and efficiency without continually operating at peak capacity. Lower speeds mean lower sound levels.
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    • Q) What is two-stage cooling?
    Two-stage cooling means the air conditioner or heat pump has a compressor with two levels of operation: high for hot summer days and low for milder days. Since the low setting is adequate to meet household-cooling demands 80% of the time, a two-stage unit runs for longer periods and produces more even temperatures.
    Longer cooling cycles also translate to quieter, more efficient operation and enhanced humidity control. Compared to a single-stage unit, a two-stage air conditioner or heat pump can remove twice as much moisture from the air. This is important because when moisture levels are high, there's a higher potential for mold and other pollutant problems.
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